Started in 2007, the company was founded by Patrick Gagnon after serving many years as an Engineer in Semiconductor Wafer Fab Manufacturing and Semiconductor Equipment Manufacturing. He wanted to start a company that helped wafer fab engineers and managers solve common day-to-day problems like those he had experienced in his years of working as an engineer. Patrick’s business philosophy is guided by his experience and his strong belief in Dr. Edwards Deming’s quality teachings. Patrick serves as President and CEO, and on a day-to-day basis, serves as the company’s chief innovator for new product ideas.
In 2009, Patrick brought in several new partners to help him run the company and support his creative initiatives. The partners also bring many years of experience and education to the company, rounding out Patrick’s many positive attributes.
Having been customers of various products and services for many years ourselves, we know the value of working closely with our customers. Fundamentally, we treat our customers like we would want to be treated if we were still working in their roles. We understand that the customer’s success comes first, so our first priority is to solve customer problems. Maintaining close relationships with our customers is vital to our success because this is how we learn what the customer really needs and values. Being a small company, our customers interact with our officers and owners directly in their transactions.